I got an answer to my quest appeal

[Rosslyn]

For anyone who was anxious to hear how it worked out, I received a response to the appeal I created regarding a certain SI quest (one of the NPC's that you need to talk to is too far away, even though you're standing directly on top of him).  Here's what I got:

-------------------------------------
Dear DAoC Customer,

           The recent appeal that you have placed, ticket number 1627831, for
help within Dark Age of Camelot has been resolved.

This appeal was resolved without contacting you directly, because it was
determined to be a type of question or issue that is not handled by in-game
CSRs.  These types of issues include:

1.       “How Do I” types of issues, usually asking for information on how
best to play the game, specific questions about stats and how they effect your
character, questions about what is happening with a specific type of class and
other similar issues.

2.       Specific complaints about any aspect of DAoC.  These complaints are
forwarded to the appropriate person to look into.

3.       Feedback or suggestions about DAoC.  These are forwarded to the
appropriate person to look into.

4.       Bug reports about characters, keeps, or any other aspects of the
game.  These issues are forwarded to our Development and Bug Teams for
resolution.  Please watch our patch messages for updates on there issues.

5.       Removals or changes of names.  Changes to names, whether first or
last, will only be done if the name is in violation of our naming policy.

6.       Any inquiries regarding additional skill/realm respecs for your
character.  CS is unable to grant additional respecs.

You might find and answer using our in-game /Advice system, search our
knowledgebase
http://support.darkageofcamelot.com),  or search for this information on
one of the many DAoC Fan Sites on the internet.
We are very sorry that we could not resolve this issue for you immediately.

Sincerely,

DAoC Customer Support
---------------------------------------

so basically, it says "F off, we're not telling you anything.  Figure it out for yourself."

[Sodom]

Yeah, that's the same reply I got to my appeal asking what the target:self effect is on the flint knife (you know, the one you get from the stonemason in Cotswald ot Ludlow after you give them a flat flint chert).

[Zutroy]

Always file an emergency appeal. That's the only way you can get a CSR to actually answer you in-game.

[PerfectDrug]

You aren't kidding Zut.